Friday, February 12, 2016

Are You a "No Contact" Customer?

In the last few months I have received an increasing number of "No Contact" orders from my Online Store. That means a customer has selected that they prefer not to be contacted by a demonstrator.

Stampin' Up! takes privacy very seriously and when a customer opts to have "no contact", that means that I don't even know their name! I can see the order summary, but in the place of a name and address, it simply says: "No Contact".

While I certainly respect that some people wish to shop anonymously, it makes me sad that I can not properly thank these stampers for supporting my business. I strive to offer good customer service, including sending thank you cards with every customer each month! 
My fear is that many of these "No Contact" customers don't realize what they are opting OUT of. I have seen orders come through with the Hostess Code and it is clear that they expect to hear from me and get a thank you card as well as the PDF instructions for that card, but I have NO way of contacting them!

If you are reading this and you are a "No Contact" customers, you can change the settings in your customer profile in my Online Store. Email me at and I will send you step-by-step instructions to change this setting.

Thank you for supporting my business and for giving me the opportunity to service your stamping and shopping needs!

No comments: